Appliance Repair by Sears Appliance Repair in Memphis, Tennessee

They no longer have a local store and tried to convince me to order parts to be mailed rather than helping me find someone local. Which I did on my own, and much less expensive

Arrived right on time. Made the necessary repairs quickly. Had all the parts needed. Was extremely pleasant.

My oven needed to be repaired the first person that came out from Sears told me my display panel was the reason and it would take a week to get the part. The next technician said that wasn't the problem I needed a circuit board. While I was waiting for the circuit board my dryer stopped heating when the technician returned to complete my oven repair he said he had repaired the dryer to and changed me for the dryer repair only to find out later that he didn't repair the dryer. I called Sears and the sent another repairman said that I had to sign an agreement for him to move the dryer when I refused to sign said he could not repair the dryer.

They no longer have a local store and tried to convince me to order parts to be mailed rather than helping me find someone local. Which I did on my own, and much less expensive

Arrived right on time. Made the necessary repairs quickly. Had all the parts needed. Was extremely pleasant.

My oven needed to be repaired the first person that came out from Sears told me my display panel was the reason and it would take a week to get the part. The next technician said that wasn't the problem I needed a circuit board. While I was waiting for the circuit board my dryer stopped heating when the technician returned to complete my oven repair he said he had repaired the dryer to and changed me for the dryer repair only to find out later that he didn't repair the dryer. I called Sears and the sent another repairman said that I had to sign an agreement for him to move the dryer when I refused to sign said he could not repair the dryer.

on time with notification; professional; had to order parts plus additional major part to stop leakage; put together and tested found another leak, he went to pick up part and came back and fixed it rather than rescheduling. came in handy. finished dinner fixin's for 30.

The service tech was courteous. He found the problem with our ice maker and ordered the part. He scheduled a time for the part to be installed. Fast forward to that date. A service technician never showed up, even though we rearranged our day around the appointment. I called. Customer service was not apologetic and did not offer to help. The insinuated that it was my fault, even though I had the service order and all of the confirmations from when the technician made the appointment. By this time, our ice maker had been broken a month two weeks to get the original appointment and two weeks for the second appointment. The technician did order the part, which was shipped to our house. My husband ended up watching a YouTube video and installing the part himself. It took two screws and two plugs. 10 minutes for a non-handy amateur. So we paid a portion of our bill on the first service date, and my husband ended up having to make the fix. What makes me even angrier about that is that the total bill was going to be almost 500. The part was 104. The rest was labor. And it took my husband 10 MINUTES. It would have cost us almost 400 dollars for a 10 minute fix! I signed up for a Sears Warranty contract to cut down on some of the cost. I will be trying to cancel that. Sears is overpriced and unreliable. Service contract or no, I will not be using them again.

I had used Sears to repair our dryer and was very satisfied, so when our washer needed repair I gave them a call. Actually not a call but scheduled it online. All was good as they came out the next day within the time window. Our washer is approximately 23 years old this is the first time we ever had trouble with it and the spin cycle quit working. The technician took it apart. Found the problem, repaired the problem replaced the coupler , put washer back together, and AFTER completely finished he provides me with the ESTIMATE. I was charged 284 to repair a 23 year old washer that is worth about 50 in the world of used washers. I am furious I was played and not given the estimate BEFORE the work was done. The technician knew that once the work was done that I really had no choice except to pay the bill. A very sorry way to do business and I will not be ever calling them again. Be aware of this SCAM!!

Christopher was a wonderful technician. Worked hard, friendly and was kn knowledgeable. Was determined to fix our problem for us. Great employee

They came out to "fix" a dishwasher and within 48 hours it had the same issue again. They refused to issue a refund and customer service was a nightmare.

Non caring