Appliance Repair by Carter’s Towing & Repair/dba Carter”s Service Center LLC in Stony Creek, Virginia

I can say that our travel trailer burned up a set of wheel bearings on I-95 at the weigh scale just north of Stony Creek VA. Friday at 4:45pm. I called AAA and there were no authorized RV service shops anywhere around. None. AAA told me to delay with a service dealer of my choice. I called several RV shops around a 100mile radius. No one called back even though most were still open Then I found Carter's on Google and called. Clarence was on a run to Richmond but had seen me at the weigh scale. I was told to sit tight and they'll be by later. Later came and two trucks showed up. They removed the bad wheel and ties up the axle and ushered me to a local RV park and said they'd be back the next day, Saturday. They showed up with new bearings and stuff needed to fix me up. They worked it well and fit a set of bearings to my spindle, a new hub etc and got me on my way. Time will tell on the work and here I am 12 highway hours later and a is well so far. Am I happy yes. I wouldn't have even got to talk to another shop until tomorrow and who knows about when they would work on me. Thanks Chester and your guys for getting the job done. I appreciate it. Folks, don't argue over price when you are getting special service and need help. Mine was fair and worth it! Cheers Karl.

Beware!! They take advantage of people! My 71 yr old mother was stuck on I-95 and the police called Carter's. They came and towed her vehicle off the road with no problem. 250 for the tow, the day before Thanksgiving. Then we were unable to get the dealership to pick up the car because of the holiday although Carter's still charged her 50 for each day it was “stored” on their lot. Then we had to jump through hoops for me, her daughter, to pay the bill because we were a “third party” making the payment which resulted in us missing the tow pick up the following day which then cost an additional 50 for ANOTHER day of “storage”! Do not use Carter's if at all possible!!!! They take advantage of people in need!

Tony and Donald came and saved my car in the rain. If it wasn't for them I would've been stranded. You won't find more caring, genuinely nice people to help you in a bind. Trust these guys to get it done right as if it was their own car. I would go back to them again in a heartbeat!!