Appliance Repair by Sears Appliance Repair in San Antonio, Texas

Received replacement part on a warranty item. It took several weeks of repeatedly calling and being informed that no one in the area could assist me at this time. Eventually, someone contacted me from the multitude of messages that I had left. Once a rep. finally contacted me the remainder of the process was carried out professionally and expeditiously. My product as been replaced with the new item and is running smoothly. Thanks to Michelle for the excellent customer service and updates.

You think you can trust the Sears name, but don't be fooled. As part of your one-time repair they will enroll you in a 50 a month warranty program. If you don't catch it, they'll silently withdraw the money from your account. When you finally realize what's happening, they won't refund the money. The warranty program covers all the appliances in your home. I rent everything but my washer and dryer! I could have purchased a new washer for what I paid this company.

Tried to get an appt for an emergency outage and it took almost 30 minutes of providing all my information before they ultimately said the first available appt is a week later!! It would have been nice to know of availability within the first 5 minutes of the call. Didn't need to take almost an half hour to determine they couldn't help.

Received replacement part on a warranty item. It took several weeks of repeatedly calling and being informed that no one in the area could assist me at this time. Eventually, someone contacted me from the multitude of messages that I had left. Once a rep. finally contacted me the remainder of the process was carried out professionally and expeditiously. My product as been replaced with the new item and is running smoothly. Thanks to Michelle for the excellent customer service and updates.

You think you can trust the Sears name, but don't be fooled. As part of your one-time repair they will enroll you in a 50 a month warranty program. If you don't catch it, they'll silently withdraw the money from your account. When you finally realize what's happening, they won't refund the money. The warranty program covers all the appliances in your home. I rent everything but my washer and dryer! I could have purchased a new washer for what I paid this company.

Tried to get an appt for an emergency outage and it took almost 30 minutes of providing all my information before they ultimately said the first available appt is a week later!! It would have been nice to know of availability within the first 5 minutes of the call. Didn't need to take almost an half hour to determine they couldn't help.

The service was excellent, but the time had to be rescheduled by a week because of over booking. And, they had to go get the part even though we described the problem. But, it was all accomplished in just a couple of hours. And they did and excellent and thorough job.

Three months, several technicians and multiple parts our refrigerator still doesn't work!! They would come out, google how to fix our whirlpool refrigerator and leave promising the fridge will cool down in a few hours - it never did!! I finally called and asked for my money back! We called a local tech and it was fixed in one day.

All bad. Was initially told they would honor a warranty item. Then technician said this was not so. Tech spent five minutes at machine and confirmed bad motor and maybe transmission was out. .I Decided not to repair. Technician then went through a hurried presentation on a warranty program. Presentation was confusing and it was obvious that was his main goal to sell this very expensive warranty Very disappointed with this sears experience

If it wasn't for the dollar credit I received for my washer that couldn't be repaired I would never had re-bought a Sears product and I certainly would never ever purchase a Sears repair contract ever again. Three months to try to repair a washing machine? No wonder why Sears is going out of business. I'm surprised it hasn't happened sooner. If giving a letter grade what's worse than F maybe Z? Stupid mistakes, robotic customer service, frustrating mis ordering, time wasting waiting.