Appliance Repair by Jim’s After Hours Appliance Repair in San Antonio, Texas

Gentlemen came by the house today and he was sent by our home warranty. He was punctual with his arrival. Before he began to work on our sink garbage disposal, I specifically told him that if the cost of repairs is too high then I would go buy a new unit. He then said he'd “take a look” to give me an idea how much the repair would be. About 10 minutes later he then says it works and had me pay 75.00. I find this extremely frustrating as new units start off at 100.00 and our unit is probably under warranty. I made it clear that I did not want to repair the unit if a new one was only 100.00. I feel as if he took advantage of us by charging us 75.00. Once again I specifically told him that if the repairs were too high I would rather buy a new set and without my authorization he repaired the unit and continued to charge me. Not a rude gentleman but shady stuff like that is not how I like to do business. To top it all off he states without home warranty my bill would have been 70.00 which means I over paid by giving him my 75.00 warranty deductible. Just would rather have called an honest person that could have told me the cost or repairs before touching my appliances in this case he said he would look at it and still decided to charge me for the repairs which I did not authorize. Imagine asking someone to give you an estimate for a car repair and then the mechanic charges you because he fixed but you never told him to repair it in the first place all you wanted was an estimate. Smh not a good way to do business. Before he started anything I specifically told him that I didn't wanna fix it if we had to pay 75.00 because new ones were 100.00.

I called, explained the problem with the dishwasher. Was told probably heating element. Gave total cost if that was the case. Would not be charged if it wasn't. David was the technician was excellent and efficient. Years of experience. Very impressed. Definitely would recommend.

Sadly I have not had a good experience. Herman my technician came to the house to fix my ice machine in the refrigerator. Upon arrival he took about 30 seconds to determine that it was because the machine was turned off. Yes of course I turned itboff- it was making a terrible clicking noise every few hours you could here in every room of the house day and night. Oh, so after another 30 seconds we get diagnosis number 2- the water filter somehow causing the machine not to make ice. I protested, how can the filter which I replaced 6 months ago be causing the ice maker not to work? Clearly the ice tray was being filled. This caused Herman to give me a rather demeaning lesson on why this was my own fault and there was nothing he could do including him reading me the part of the care instructions on the door verbatim about changing my filter regularly. A couple days later Kevin their phone person called me to make sure my ice maker was working. I said I had ordered it online and hadn't received it yet. He reiterated that it was the filter and I asked him rather knowingly "okay so when I replace this thing and it still doesn't work who do I call to have you come back out?" He assured me it would work and said if it didn't to call them back and they would fix it right away because it would and again this was something I'm 100 the cause of. So here we are, new filters, ice machine still as broken as ever. I called them and Kevin rather rudely said I needed to call my home warranty company first. I reminded him he ask me to call him directly and he said "well I'm telling you to call the warranty company" the whole thing was rude but that's Kevin it seems. So I did, and I called back. Did you know- Jim's after hours has no after hours appointments available- nope another day off work waiting for the tech. Also, I did ask if I might have a new technician since Herman was 1. Rude and condicending and 2. completely misdiagnosed my issue twice leading to and iceless holiday. But after checking with the powers that be my man Kevin let me know that wasn't an option and "we" had to let Herman back into my house to fix his mistake despite my misgivings. I'm not sure who Jim is but I'm pretty sure I would be bummed to have my name on a company that treats it's customers this way.