Appliance Repair by ABD Appliance Repair in Albuquerque, New Mexico

I have a Bosch dishwasher that was in need of repair under the manufacturer's warranty. After contacting Bosch customer service, I was referred to two factory-authorized repair companies in Albuquerque. I called Ray Duran dba ABD Appliance shortly after Christmas day 2019 and Mr. Duran showed up on the 31st as agreed to check out my appliance. Mr. Duran spent about an hour troubleshooting the dishwasher, putting a leveling on it, adjusting the door, checking the voltages, etc. managing to get it running. When he left, he told me to call him if there were any further problems. There were. After running for a few days, the dishwasher stopped working; I called and spoke to Mr. Duran on 01/07/2020 shortly after 8:00am and reported my issue. He told me he would order a new part right away and would call me later that day and let me know the status of the part and when he could return. I never again heard from him; I placed follow-up calls on 01/13, 14, 15/2020 leaving voicemail messages each time, but Mr. Duran never responded. I eventually got my dishwasher repaired using the only other Bosch factory-authorized repair firm available in Albuquerque as of January 2020.

Our LG fridge/freezer died. We had another appliance repair guy come out and he said not worth repairing a LG or Samsung, recommended we get a new one. Found out compressor the problem was under 10 year warranty; unit is only 3 and1/2 years old. LG hooked us up w/ Ray at ABD. He and my husband volleyed phone calls for 10 days Ray is CLEARLY overbooked and on 12th day Ray called my husband, all parts were in. Ray arrived exactly when he said he would. Was professional and worked diligently at repair and replacement of compressor, gave us tips on keeping it running and updated the software on...whatever. Was here about 1.5 hrs. So far all works well! THANK YOU, Ray! Will never buy another LG or Samsung fridge/freezer but we are thankful to Ray for finally getting this one back in service. A CHALLENGE living w/o fridge/freezer x 12 days; LG could do better!

Replaced compressor and coolant system on our LG fridge and has been working great for over a year so far. Thanks ABD!