Appliance Repair by Telrad Electronics in Fort Wayne, Indiana

As a Samsung certified repair shop, Telrad was the obvious place to take my slightly out-of-warranty Samsung flat screen when the entire left side of the screen went dark. I was not disappointed. They suggested it was still worth calling Samsung, and gave me the number. Samsung agreed to do a one-time courtesy repair, and authorized Telrad to do the work at no cost to me. Telrad had it ready for me to pick up 2 business days later. Very happy with their help and quality of service.

Tech called me, be there 25 minutes. Ok. I took alhalf day off for the time span. 1 hour later no tech. No calls. I cal the business, oh he won't make it, has a college test online. So can we reschedule you, like to next Wednesday? This is pretty sad and disappointing business. Maytag should be ashamed of using a garbage business with terrible communication, for warranty work.

Terrible business. Had to use them for service on Whirlpool dishwasher. They missed two appointments and don't care. No customer service. Whirlpool should be totally embarrassed to have them represent them. Did i mention they are rude on the phone too!